Return & Refund Policy

​​​This policy outlines the conditions under which Eden Coworking issues refunds for coworking pass bookings.

1. CANCELLATION AND REFUND ELIGIBILITY
   - Passes may be cancelled for a full refund up to the number of days specified in the cancellation policy shown at checkout, before the pass start time.
   - Cancellation requests made after the refund window has passed are not eligible for a refund.

2. HOW TO CANCEL
   - To request a cancellation, log in to your customer profile, select the pass, and submit a cancellation request, or contact our customer service.
   - Refunds are processed back to the original payment method used at checkout.

3. REFUND PROCESSING TIME
   - Approved refunds are typically processed within 1–5 business days, depending on your payment provider.

4. NO-SHOW POLICY
   - If you do not arrive for your booked pass and have not cancelled within the refund window, no refund will be issued.

5. SERVICE DISRUPTIONS
   - If Eden Coworking must cancel your booking due to unforeseen circumstances (e.g., force majeure, facility issues), you will receive a full refund or the option to reschedule at no extra cost.

6. NON-REFUNDABLE ITEMS
   - Complimentary passes, promotional bookings, and any pass already used (checked in) are non-refundable.

For refund requests, please contact us using the customer service information provided during booking.​